All of the products DEVOSTORES provides are brand new and high quality. Our QC engineers test every single product once we get the item from our manufacturer. Before we ship the item, our engineer test again and our packing team carefully check if the accessories are right and electrical socket adapter are correct for your shipping address. All products from DEVOSTORES are with one year warranty. If you find your product not working or with something else wrong, please feel free to contact DEVOSTORES customer service. As dropshipping is available on DEVOSTORES , for those dropshippers, our customer service and warranty also apply to your customers.
1. If you encounter any product problem, please contact us through email with detailed description and photos or videos if needed. You can also upload the video/images to iCloud or Youtube and just send the link to us.
2. We will report your issue to our engineers and manufacturers, and then offer you solutions if there are.
3.If the solution we suggest doesn’t work, you may need to send the item back to us, we will send the instruction for the return.
4. After receiving the returned product, our engineers will tested the item again to check the problem. If the item’s problem is indeed exist, we will send the item to the manufacturers and let them fix it or replace a new one for you.
5. We will send the fixed item or replaced item to you by airmail.
- There is no restock fee for the return.
- Make the item is well packaged. Besides, make sure that the case of the item is not defected and all the accessories and package is included.
- Except for emergency, please choose registered mail service of post office to return the goods, and declare value no more than USD 40.00.
- Please tell us the tracking number once you return the item.
Return, Repair, Replace and Refund
- If the item is defective or gets broken within 7 days after receiving the item, and there is no any artificial damage, replace or refund is both acceptable. If refund, DEVOSTORES will fully refund including the product cost and the shipping fee we sent to you. However, you need to pay the shipping fee that you return the item to us.
- If the item in one year warranty, we will get it repaired for you. We will be responsible for the repairing fee and shipping fee we send the return item to you. You only need to pay for the shipping fee that you return the item to us. If the item can’t be fixed, we can offer a new one or similar one for you for free.
- For those artificial damage, customers need to pay for shipping cost back and forth, also the repairing fee.
Here is question frequently asked by our customers with replies.
|When does the 12 month warranty start from?||The warranty period begins from date when you received the parcel. In the case of resellers, this is when the vendor receives the goods from DEVOSTORES . The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered. In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.|
|My Package is lost / stolen / return to DEVOSTORES .||We will fully refund to you or resend a new one to you.|
|My item’s accessory is broken, such as cable, earphones, holder, power adapter, etc.||
||Please contact our customer representative with item # /item link by Email, and we will calculate the accessory price and shipping fee for you.|
|I don’t get the user manual from the package.||Please contact us directly, and we can sent it to you by Email.|
|I want to know if my item is exception to warranty.||We don’t offer warranty and support for below conditions:
Notice for shipping options: When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.